Use the password reset function and if that does not work try clearing your browser cache. Â Check your spam folder for the new password. Â If the problem remains, please contact us.
The principles taught on the site can be used to improve one’s general level of language proficiency.  The questions may differ from immigration exams since the vocabulary and sentence structure is intended to mirror that of government correspondence. Â
Try the following:
Ensure you are on the right website and not one that offers similar services, clear your browser’s cache through settings and history and re-enter your user name and password.  Use a different browser.  If the problem continues contact us.
Due to the volume of customers and our small team, emailing through our contact form is the fastest, most efficient means to contact us while keeping the price affordable to you.